Chronic Disease Management in eNable

Integrating a solution for chronic disease management into Altais’ flagship product eNable.

ROLE
User Experience Consultant

WHAT
Mobile App, Web Application

TOOLS
Figma

WHEN
2022

BUSINESS GOAL + RESEARCH

Chronic Disease Management: Shifting Care into the Home

Reduce the risk of hospitalization for patients

Congestive heart failure (CHF) is one of the leading causes of hospitalization for older adults. Readmission among congestive heart failure patients can be as high as 35%

In the US, 5.7 million adults have heart failure, costing the nation an estimated $30.7 billion each year

Shift post-acute care into the home

Evidence shows intensive interventions, like remote patient monitoring, keep recurrent high cost utilization patients out of the hospital. These technology and healthcare solutions enable the patient’s care team to monitor their patient’s health. All these opportunities must be integrated into the eNable platform.

SOLUTION

Connected Patient

  • Remote home monitoring

  • Patient engagement

Virtual Care & Collaboration

  • Virtual care

  • Care team collaboration

  • Provider smart alerts

Paul Russel

This project focused on chronic disease management and CHF was chosen as our first use case. To help the cross functional teams at Altais understand our target audience, I created a new persona.

I created a new persona card with easy to use Figma components as a resource to create a new standard for the team. This made future persona creation more efficient.

PERSONA

Paul’s healthcare journey

To enhance the team’s understanding of Paul’s experience, I defined his journey highlighting key scenarios and phases. This helped to identify the features and functions required for the platform.

USE CASE

BRAINSTORMING

Strategic ideation sessions

Several brainstorming sessions were facilitated by myself and the other senior designers to guide key stakeholders from the engineering, data science, and clinical teams including our chief medical officer to understand how to deliver the most effective experience for our users.

Key information captured included modality, data and AI integration, interoperability requirements, and end-to-end workflows.

PRODUCT MANAGEMENT

Feature list

A list of ability to statements was distilled down from what was learned during the design sessions. I maintained the status of these features as the team worked through them to provide transparency.

Swimlane diagram

SERVICE DESIGN

I worked with stakeholders and subject matter experts to identify and visualize opportunities to improve offerings by examining each actors’ interactions in the core processes.

Swimlane Diagram

DESIGN LEADERSHIP

Patient mobile app

I collaborated with our junior design team to create designs based on the requirements gathered during our . I distilled the complex information so it could be digested and supported the team to get the deliverables done in time.

Key Mobile App Screens

Care Plan

Self Report

Dashboard

Presentation deck available upon request

Next
Next

Fiery Driver